Frequently Asked Questions

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​DESIRED PROMISE™ is an Aboriginal Tribal LLC

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SHIPPING & DELIVERY

Our online store is open 24 hours ready to serve you seven days per week.

We do not ship orders on Weekends and Holy days.

All orders placed on these days will be shipped after our 3 business day processing.

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Desired Promise™ uses USPS as their Shipping Carrier, we will provide you with a tracking number to track your order.

 

We do not ship to P.O. Boxes and if your order is damaged upon delivery we will be happy to file a claim with the shipping carrier.

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RETURNS

Since Desired Promise™ products are handmade, there can be no returns.

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Please verify your order confirmation immediately to verify your order details.

You can make changes to your order before it is processed.

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Please get in touch with Desired Promise™ immediately to get a (RMA#) Return Merchandise Authorization Number

if you receive the wrong products. We will be glad to assist in sending the correct products out.

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PRODUCTS

The best way to store your Desired Promise™ products is to keep them in a cool, dry place.

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If your Hair or Body products have melted, Don’t worry!

Place in the refrigerator to allow them to cool and it will bring it back firm.

 

Shelf life can be from 6 months to 1 year.

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100% SECURE ORDERING

Your order is Secured through PayPal Checkout.

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PRIVACY POLICY

The information you provide when placing an order is used only to complete that order.

We do not disclose or sell your information to third parties.

 

We appreciate your support!